Financial hardship?
If you are having trouble meeting the repayments on your loan you should contact us as soon as possible to discuss your situation. Make sure you are honest. Remember, the sooner you act the easier it will be for us to assist.
If you are unsure about whether you can afford to pay or not, contact a financial counsellor for help (see www.moneysmart.gov.au).
You can ask for a hardship variation
If your loan is covered by the National Credit Code, you have the right to notify us to enter into a hardship variation.
Note: A hardship variation gives you temporary relief. You still need to pay off your entire loan, but it will be stretched over a longer time period (and you will pay more interest in the long run).
A financial counsellor, community legal centre or solicitor may be able to help you ask for a hardship variation (see www.moneysmart.gov.au).
Talk to other creditors
You should also talk to all of your other creditors about your situation. Again, the sooner you take action and discuss your financial problems with your creditors, the easier it will be to try and work out a solution. If the credit is covered by the National Credit Code, you can request a hardship variation for those products also.